Buying from Hus & Home
Product questions, answered
What condition should I expect?
Our furniture is vintage, antique or pre-owned, so signs of age and previous use are part of its character. We describe noteworthy condition points in the product description and photographs. Please review both carefully and contact us before ordering if you would like any additional information or images.
How can I buy safely?
Orders placed through the Hus & Home website use Shopify’s secure checkout. Product descriptions, measurements and photographs form an important part of each listing, and we are happy to answer questions before you purchase. Please contact us directly if you receive an unexpected payment request claiming to be from Hus & Home.
What should I check before ordering furniture?
Please check the listed dimensions against your room, doorways, staircases and any other access points. If access may be restricted, contact us before ordering so that delivery arrangements can be discussed.
How does delivery work?
The delivery price is added at checkout and depends on the size of the item and its destination. Please read our delivery information for further details, or contact us before ordering if you need help with a particular address or access requirement.
Can I view an item before buying?
Yes. Pieces can be viewed at the Hus & Home showroom in Old Town, Swindon. Please check our showroom page and social channels for current opening arrangements, and contact us before travelling if you are coming to see a specific item.
What if I need to cancel or return an order?
Cancellation and return arrangements can vary according to the order and delivery stage. Please read our delivery, cancellations and returns information before purchasing, and contact us promptly if you need assistance with an existing order.
What if this piece is sold or not quite right?
Most pieces are one-off finds, but Hus & Home can help source particular makers, ranges and furniture types. Send us the details of what you are looking for through our contact page.
High Quality Furniture
Sourced from across the UK